Store policy
Returns and refunds
We want you to feel confident about your purchase. Return options depend on the type of product, whether it was personalised, and the consumer law that applies to your order.
Damaged or incorrect items
Please contact us promptly with your order reference and clear photos. We will review what happened and arrange an appropriate replacement or refund where applicable.
Personalised products
Because personalised physical products are made for one customer, change-of-mind returns may be limited. The final design preview and entered text should be checked carefully before ordering.
Digital downloads
Digital products generally cannot be returned after delivery, subject to applicable consumer law. Please contact us if a file is defective or materially different from its description.
Ask us first
If you are unsure whether an item can be returned, please contact us with the order reference and a short explanation.